Tips for Making Sure Your Field Service Technicians are Doing Their Jobs


If you provide utilities to your customers or operate a similar business, then you might have field service technicians who go out and do their jobs. In general, you might be happy with the people who are working for your company and the jobs that they are doing, but you might still be a little concerned about whether or not your employees are really doing their jobs. You might not thing that there is much that you can do to keep an eye on things when your employees are working outside of your place of business, but you can make sure that they are doing their jobs by following these tips.

Hire the Right Employees

First of all, you have to be very careful about the employees who you hire to work in your place of business. This is important for any business, but it’s particularly important if you are employing field service technicians. You should definitely look for employees who have solid work history and who seem honest and trustworthy. Performing background checks and drug screens when hiring your employees can be a good way to start with making sure that you are hiring people who you can trust. You can also check is someone has a criminal background on this page. Additionally, putting your employees through a rigorous interviewing process before hiring them can help a lot, too.

Install GPS Systems in Your Company Vehicles

Another thing that you can do if you would like to make sure that your field service technicians are doing their jobs is to install GPS systems in all of your company vehicles. Then, you can keep an eye on where your employees are at any time during the workday. This should help deter employees from straying off of the path that they are supposed to be taking, and it can help you become alerted if your employees aren’t doing what they are supposed to be doing.

Of course, these systems can have other benefits, too. For example, if something goes wrong, it will be easy for you or local authorities to find your employees, such as if there is a vehicle accident. Additionally, you can encourage your drivers to practice safe driving practices when driving company vehicles by installing one of these systems. You might even be able to qualify for a discount on your commercial insurance.

Use a Field Service Software Program

Programs like ServiceMax are designed to be used by businesses like yours. You can use one of these software programs to carefully track service orders, jobs that have been completed and more. Having one of these software programs in place can carry numerous benefits. For one thing, it will be easier for you to keep track of what your employees have gotten done throughout the work day. It will also make running your business easier in general.

As you can see, it is, in fact, possible to keep an eye on your field service technicians. In fact, implementing these policies should be easy. Then, you can keep an eye on your employees and enjoy other benefits for your company at the same time.

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